Questions and Helps

1. I want to make an order, do i need to register a member?

To make quick order, we don't required customers to make registeration, please just select the items you like and then send us your order with item number, size, quantity. Our salesman will reply you for all order information.

2. What is your payment method?

Our payment method is  Paypal ,Western Union, MoneyGram and Bank Transfer.

3. How long will it take to receive order after payment?

Noramlly we will ship your goods out within 12 hours after we received your payment. and the tracking number can be provided within 24 hours. We use EMS, TNT, DHL and UPS, it usually takes 4-7 business days to arrive your hand.

Usually the shipping process is much faster and it only takes 4-5 days from the time we process your order, however we reserve the right to take up to 7 business days because sometimes there are circumstances out of control that delay the shipping process. Rest assured, we make every attempt to get your order to you as fast as possible.

4. How are shoes packaged?

All packaged in its original box with the tags and cards, Merchandises are carefully surrounded in protective material and packaged in a our inventory wrap. Be aware that shoe boxes sometimes become damaged due to poor handling by shipping carriers.

5. When do I get my tracking number?

As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you. Normally you can receive tracking number in 24 hours. ( most time we can provide tracking number within 20 hours )

6. I received my tracking number, however it says no records on the carrier website?

We have the tracking number once shipment released, and then we send it to you, after you get tracking number, you can track shipment on carrier's website, if you cannot see records on the site right away, please try to see records later, because sometimes the carrier input the shipping information slowly. However, we gurantee that the shipment has been on the way when you got tracking number from us.

7. What is your complete return policy?

Due to the fact that our items are bought over the Internet, cannot be tried on ahead of time and are bought site unseen, we have developed the following return and exchange policy for customer service purposes. Of course, we hope that you are happy with your selection. If for any reason you are not happy with your selection, our return policy is as follows:

We only accept return the merchandise in following cases: we send you the wrong size/color/item or you received merchandise with blemishs. Return items must be sent back in their original packaging, with store tags attached. To send an item back to us, You may use any shipper you like, but we recommend purchasing tracking and insurance, Once we receive your return package, please allow 1 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable.
*Please contact with our customer service to get delivery address if you want to return items.

8. Is there Minimum Order required?

We accept retail, wholesale, dropship orders, we don't require minimum purchase, you can even order one item, however different quantity get different price, if you want to get lower price, we recommend you try to make an order by a few items. (noted:single item is costly in shipping )

9. Is there any extra cost happened to me when i recieve goods?

There are no any extra cost happened to you, we have paid insurance and shipping cost in our side.